Support & F.A.Q.
Frequently Asked Questions
The DISCOVERY programme is envisioned to be a guest recognition programme like no other. Innovative and distinctive in its benefits, DISCOVERY will reflect the diverse cultures of the alliance and of its individual member brands. It rewards members staying at a GHA property with hotel benefits and Local Experiences to make each stay more comfortable and memorable.
Simply complete the online enrolment form. Membership is free.
As a DISCOVERY member, you can earn night credits toward your membership level and Local Experiences at all hotels. To find out more, click here.
A complete list of the Member benefits for each of the levels can be found here and a summary can be seen below:
|Complimentary Internet access||Yes||Yes||Yes|
|Choice of complimentary newspaper||Yes||Yes||Yes|
|Membership Preferences Profile||Yes||Yes||Yes|
|Guaranteed room availability**||-||48 hrs prior to arrival||24 hrs prior to arrival|
|Room upgrades at check-in*||-||Yes||Double room upgrade|
|Local amenity||-||Yes||Personal choice|
|Late check-out*||-||Until 3pm||Until 6pm|
|Early check-in*||-||-||From 9am|
|Local brand benefits||-||-||Yes|
* subject to availability
** except black-out dates
Local Brand benefits are available to Black Level members when staying at a GHA member hotel and the types of benefit vary between brands, hence in essence it will not be the same in another brand.
When enrolling as a DISCOVERY Gold level member, you will not receive a Gold membership card in the mail. You are welcome to print a card or request one through your online account, though your membership number is all that is needed for recognition on your next trip.
All members upgrading to Platinum or Black will receive a membership card in the mail approximately 4-5 weeks after they upgrade.