Support Portal

How can we help?

Close all Topics

My DISCOVERY Membership - Profile, Level, Benefits and Local Experience Awards

How do I give feedback on my stay?

We always appreciate any feedback, which will improve the stay or reservation process for our members. Please share with us the full hotel name and stay dates.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

How can I earn a Local Experience?

Local Experience Awards can be earned as follows:

PLATINUM LEVEL LOCAL EXPERIENCE AWARDS are earned*...

- upon attaining Platinum Level membership (after staying 10 eligible nights in DISCOVERY hotels within a year)

- when staying at another DISCOVERY brand for the first time (as a Platinum Level Member)

BLACK LEVEL LOCAL EXPERIENCE AWARDS are earned*...

- upon attaining Black Level membership (after spending 30 eligible nights at DISCOVERY hotels within a year)

- when staying at another DISCOVERY brand for the first time (as a Black Level Member)

Membership renewals are issued in February following a full Membership year.
More detailed information about ways to earn a Local Experience Award can be found here.

*Restrictions may apply. See DISCOVERY T&Cs.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

How many rooms can I credit to my DISCOVERY account for the same stay?

We will credit up to two rooms to your DISCOVERY membership account on the condition that:

The rooms were reserved in your name.
You were staying overnight at the hotel for which the multiple room booking was made.
The stay under the same name takes place in the same hotel over the same period.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

Do I receive tier night credits for "No Show" nights?

No credit toward tier status will be awarded for "no show" situations when you have made a guaranteed reservation with a credit card but then do not check in - irrespective of whether or not - your credit card is charged for all or any portion of the reserved stay.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

How do I redeem a Local Experience?

You can redeem a Local Experience Award after logging in to your DISCOVERY Member account.
Once you have found a Local Experience that you are interested in, click the ‘Redeem’ button (provided you have a Local Experience Award to redeem on your account).

If you have multiple awards on your account, you will be asked to select the one you’d like to consume; it is suggested that you select the award that is closest to expiration.
You should then enter the date when you wish to participate in the Local Experience and, if a stay is required at the corresponding hotel, enter the confirmation number for your reservation.
After confirming your selections, you will be presented with a confirmation screen detailing the summary information and a confirmation email will automatically be sent to your previously provided email address. Please present a print-out of the confirmation email to the hotel upon check-in.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

How long does it take that my stay is updated in the "My Progress " wheel?

It takes 3 days untill the points are awarded. The progress wheel will be updated up to 7 days after the checkout.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

Local Adaptions of DISCOVERY

Omni Hotels & Resorts - An enrollment in Select Guest® automatically includes and entitles the member to global membership benefits in DISCOVERY. Free nights are a benefit which is only earned and used when staying at Omni Hotels & Resorts. Free night certificates earned as a member of Select Guest can only be redeemed at an Omni hotel or resort.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

Can I book a Local Experience when I get to the hotel?

This is at the discretion of the hotel. Some Local Experiences require time in advance for preparation as well as several weeks notice (i.e. select concerts and ticketed events). Please check the individual terms and conditions for each Local Experience.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

If two DISCOVERY members share the same room, do they both earn credit?

Tier credits for individual travel only. Only one DISCOVERY member will receive tier night credits, regardless of the amount of DISCOVERY members in the room.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

How do I cancel a Local Experience?

You can cancel a previously booked Local Experience by logging in to your Member account and selecting the ‘View My Account’ menu. Here you’ll see a list of Available, Reserved and Past Awards. In the ‘Reserved Awards’ section, click on the ‘Cancel’ button beside the Award you wish to cancel. Upon confirming this choice, you’ll receive a cancellation email and you’ll see that this Award is now listed within the ‘Available’ section of your account.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

Are Local Experiences free?

Local Experiences are complimentary experiences designed by each hotel to reward loyal DISCOVERY members. However, there may be additional fees, such as a charge for additional people joining the experience, which will be noted in the description and/or the Local Experience Terms & Conditions.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

What are the different membership levels of DISCOVERY and the associated benefits?

A complete list of the Member benefits for each of the levels can be found here and a summary can be seen below:

Member Benefits	Gold	Platinum	Black
Complimentary Internet access	Yes	Yes	Yes
Bottled water	Yes	Yes	Yes
Choice of complimentary newspaper	Yes	Yes	Yes
Membership Preferences Profile	Yes	Yes	Yes
Guaranteed room availability**	-	48 hrs prior to arrival	24 hrs prior to arrival
Room upgrades at check-in*	-	Yes	Double room upgrade
Local amenity	-	Yes	Personal choice
Late check-out*	-	Until 3 pm	Until 6 pm
Early check-in*	-	-	From 9 am
Local brand benefits	-	-	Yes

* subject to availability

** except black-out dates

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

What is a Local Experience?

A Local Experience provides you, as a member, with an opportunity to discover the world outside of your hotel. It provides a local twist to a favourite attraction at your destination or gives you access to an activity you wouldn't normally be able to do. By using our local contacts we provide unique experiences to enrich your stay and bring the discovery element back into travel. Local Experiences are authentic, unique and original and layer onto your itinerary to create a memorable stay.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

How can I join DISCOVERY and is there a fee?

Simply complete the online enrolment form. Membership is free.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

What are Local Brand benefits?

Local Brand benefits are available to Black Level members staying at a hotel in the DISCOVERY collection and the types of benefit vary between brands, hence in essence it will not be the same in another brand.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

What brands participate in DISCOVERY?

As a DISCOVERY member, you can earn night credits toward your membership level and Local Experiences at all hotels of the following hotel brands:

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.

Do you issue DISCOVERY membership cards?

You are able to access an electronic version of your DISCOVERY membership card on your online account or the DISCOVERY mobile app, though your membership number is all that is needed for recognition on your next trip.

Was this answer helpful?

Please tick the box to continue:

Thanks for your feedback.